In today’s healthcare organization, access to the updated and relevant information is an increasing challenge. Information is often spread across a large and complex collection of heterogeneous IT systems and manual records. Napier’s help desk solution helps consolidate and presents key organizational information through an intuitive and easy -to-use interface.

Napier’s Help Desk automates the day-to-day front office activities and also supports the hospital’s call centre. This solution helps in assisting patient with accurate information and supports in handling patient related enquiries efficiently. Delivering excellent features and advanced search facilities, it improves the quality of services rendered to your users and customers.

We help your organization

Improve Customer Satisfaction

Drive up customer satisfaction by delivering superior turnaround and resolving customer enquiries.

Support Front Desk & Call-Centre Operations

With a central helpdesk system providing consolidated and meaningful information instantly to your front office and call centre staff, our 24/7 helpdesk facilitates delivery of industry leading customer service.

Functional Areas

Our solution has the following key functional areas:

• Hospital related enquiries
  • Hospital General Information
  • Hospital Services & Charges
  • Hospital Packages
  • Bed Availability
  • FAQs
  • Email & SMS Support
• Patient related enquiries
  • Bed Allotment
  • Admission Details
  • Demographic Details
  • Payment Details
  • Discharge Details
  • Investigation Reports
• Doctor related enquiries
  • Bed Allotment
  • OP Clinic Details
  • Appointment Schedules
  • Operation Schedules
  • Charge Details

Connect your health solutions in helping your patients

“Implementing a successful Help Desk is 50% planning and selecting the right

vendor/product, and 50% implementation, both very careful consideration”

- a Chief Technology Officer