INTERMEDIATE AND LONG TERM CARE
Enhancing residential, respite and home care delivery and cost efficiencies
Transforming Long-Term Care
Long-term care has gained importance in the past few years because of the growing aged population and the rising costs associated with eldercare. By 2050, 1/5 of the world’s population will be aged 60 or over, and 80% of the world’s aged will be in developing countries.
Challenges faced by Long term Care facilities today:
- Rising Costs of Providing Care — Burgeoning costs associated with increasing healthcare needs and pricing pressures
- Staff Productivity — Need for smarter solutions for simplified and automated processes to boost staff productivity and reduce safety risks
- Care Quality — The low availability of skilled staff and financial pressures together lower the quality of care delivered
- Operational Inefficiency — Waste of time and resources due to increasingly complex administrative tasks along with the documentation and paperwork associated with care delivery
- Resident Retention — Care quality issues and rising healthcare costs leading to loss of patient trust in their care providers
Solution Requirements
Long-term care is typically provided by different types of facilities and in various contexts, such as home-based care, nursing homes, senior day care centers, resident care centers and retirement villages. Key requirements across these business scenarios include:
- Core management functions — Including pre-admission management of enquiries, quotes, counselling sessions, pre-admission assessments and financial planning
- Resident Management functions — That digitize the process from referrals and admissions to discharge and other related activities
- Care management capabilities — To automate activities related to nursing, medication management, reminders and periodic assessments. The configurability of such a solution is critical for successful implementation and adaptation to care protocols
- Finance and administration systems — Including billing and collections. Critical to success here are capabilities for handling subsidies with connection to government systems.
- Inventory management modules — To handle all aspects of purchasing, stocking with digitized barcodes and tags to manage resources efficiently
- Home care—which is critical for enabling services to be managed and delivered at homes along with tracking and scheduling of activities
- Tele-health and tele-monitoring — Which assists in reducing errors in care administration and enabling additional value-added services that ultimately provide for superior care
- New technology — Such as machine learning, cognition can transform the relationship between residents and their next-of-kin as well as automate care support needs
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Business Impact
Such a solution can bring significant benefits to long-term care operators.
- 40% improvement in time and effort needed to generate and manage bills and invoices
- Modular offering: Fit the needs of different departments (from small to large network hospitals)
- 80-90% improvement in accuracy and effort for medication administration
- 30-40% improvement in reimbursement processes and interfaces with government systems
All while it delivers:
- Improved quality and consistency
- Resource optimization
- Better care and resident satisfaction
- Data-Driven Insights
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Headquartered in Singapore, Napier Healthcare is leading provider globally for innovative, technology-enabled solutions for hospitals, long term care providers, nursing homes, health insurance and other industries with healthcare touchpoints.