Transforming Long-Term Care

Long-term care has gained importance in the past few years because of the growing aged population and the rising costs associated with eldercare. By 2050, 1/5 of the world’s population will be aged 60 or over, and 80% of the world’s aged will be in developing countries.

Challenges faced by Long term care facilities today:

  • Rising Costs of Providing Care—Burgeoning costs associated with increasing healthcare needs and pricing pressures
  • Staff Productivity—Need for smarter solutions for simplified and automated processes to boost staff productivity and reduce safety risks
  • Care Quality—The low availability of skilled staff and financial pressures together lower the quality of care delivered
  • Operational Inefficiency—Waste of time and resources due to increasingly complex administrative tasks along with the documentation and paperwork associated with care delivery
  • Resident Retention—Care quality issues and rising healthcare costs leading to loss of patient trust in their care providers

 

Solution Requirements

Long-term care is typically provided by different types of facilities and in various contexts, such as home-based care, nursing homes, senior day care centers, resident care centers and retirement villages. Key requirements across these business scenarios include:

  • Core management functions—Including pre-admission management of enquiries, quotes, counselling sessions, pre-admission assessments and financial planning
  • Resident Management functions—That digitize the process from referrals and admissions to discharge and other related activities
  • Care management capabilities—To automate activities related to nursing, medication management, reminders and periodic assessments. The configurability of such a solution is critical for successful implementation and adaptation to care protocols.
  • Finance and administration systems—Including billing and collections. Critical to success here are capabilities for handling subsidies with connection to government systems.
  • Inventory management modules—To handle all aspects of purchasing, stocking with digitized barcodes and tags to manage resources efficiently
  • Home care—which is critical for enabling services to be managed and delivered at homes along with tracking and scheduling of activities
  • Tele-health and tele-monitoring—Which assists in reducing errors in care administration and enabling additional value-added services that ultimately provide for superior care
  • New technology—Such as machine learning, cognition can transform the relationship between residents and their next-of-kin as well as automate care support needs

 

Business Impact

Such a solution can bring significant benefits to long-term care operators.

  • 40% improvement in time and effort needed to generate and manage bills and invoices
  • 80-90% improvement in accuracy and effort for medication administration
  • 30-40% improvement in reimbursement processes and interfaces with government systems

All while it delivers:

  • Improved quality and consistency
  • Resource optimization
  • Better care and resident satisfaction
  • Data-Driven Insights

 

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