Napier Assistant
A chatbot with a perfect blend of AI and Machine Learning
A technology that combines speech recognition with artificial intelligence that enables clinicians use natural conversations to perform their tasks seamlessly.
Patients
It transforms the typical call center, front desk experience into a faster and more interactive session that solves their key inquiries, questions and service needs such as appointment booking. It can also interface with triage process that will guide patients to right doctors as well as capture pre-consult questionnaire that leads to time savings during the doctor consultation session.
Clinical Staff or Nurses
Napier assistant helps avoid clinical errors in capturing health data, e.g. vitals at the source (at the bed side for example). It saves time for the staff on various administration activities like bed swap, bed status update, etc. This can be extended for service orders and crucial updates that can be available anytime anywhere instead of designated nursing work stations.
Key Features And Capabilities
For Patients
- General inquiries – Virtual customer service representative to provide instant answers to key inquires such as doctor availability, timings, insurance policies, service rates and more.
- Book appointments – Book and manage (reschedule / cancel) appointments for consultations, lab services and more.
- Triage – Interpret and understand symptoms so you can see the right doctor and also save time during consultation with pre-consult questionnaire
- Virtual assistant available 24/7 on the mobile phone
For Clinical Staff (Nurses)
- Capture patient vitals at the bed side using voice, chat interface
- Bed Management – Change the status of the beds, swap beds and check ward related information
- Quickly access help guides for software such as medication administration and more.
For Administrators
- Access business intelligence reports
Benefits
Cost Reduction
- More efficient time management for doctors and nurses leading to higher patient satisfaction and decreased doctor burnout using patient triaging
- Make customer service more scalable and easy via front desk automation
Better Patient Engagement
- Delight patients with faster and accurate responses to general queries
- Improved patient-doctor/hospital relations
Improved Customer Service
- Delight patients with faster and accurate responses to general queries
- Avoids clinical errors in capturing health data at the source (at the bed side for example)
