Long-term care has gained importance in the past few years because of the growing aged population and the rising costs associated with eldercare. By 2050, 1/5 of the world’s population will be aged 60 or over, and 80% of the world’s aged will be in developing countries.
Challenges faced by Long term care facilities today:
Rising Costs of Providing Care — Burgeoning costs associated with increasing healthcare needs and pricing pressures
Staff Productivity — Need for smarter solutions for simplified and automated processes to boost staff productivity and reduce safety risks
Care Quality — The low availability of skilled staff and financial pressures together lower the quality of care delivered
Operational Inefficiency — Waste of time and resources due to increasingly complex administrative tasks along with the documentation and paperwork associated with care delivery
Resident Retention — Care quality issues and rising healthcare costs leading to loss of patient trust in their care providers
Long-term care is typically provided by different types of facilities and in various contexts, such as home-based care, nursing homes, senior day care centers, resident care centers and retirement villages. Key requirements across these business scenarios include:
Core management functions — Including pre-admission management of enquiries, quotes, counselling sessions, pre-admission assessments and financial planning
Resident Management functions — That digitize the process from referrals and admissions to discharge and other related activities
Care management capabilities — To automate activities related to nursing, medication management, reminders and periodic assessments. The configurability of such a solution is critical for successful implementation and adaptation to care protocols
Finance and administration systems — Including billing and collections. Critical to success here are capabilities for handling subsidies with connection to government systems.
Inventory management modules — To handle all aspects of purchasing, stocking with digitized barcodes and tags to manage resources efficiently
Home care—which is critical for enabling services to be managed and delivered at homes along with tracking and scheduling of activities
Tele-health and tele-monitoring — Which assists in reducing errors in care administration and enabling additional value-added services that ultimately provide for superior care
New technology — Such as machine learning, cognition can transform the relationship between residents and their next-of-kin as well as automate care support needs
Such a solution can bring significant benefits to long-term care operators.
40% improvement in time and effort needed to generate and manage bills and invoices
Modular offering: Fit the needs of different departments (from small to large network hospitals)
80-90% improvement in accuracy and effort for medication administration
30-40% improvement in reimbursement processes and interfaces with government systems
All while it delivers:
Improved quality and consistency
Better care and resident satisfaction
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